Dental Career

How DSOs Help Doctors Maintain Patient Volume

Dental Career

How DSOs Help Doctors Maintain Patient Volume

CDP ortho patients being attended to with care.

Patient volume will ebb and flow throughout your dental career. Many of these fluctuations are predictable, but some are not. Maintaining consistent patient volume is essential to creating stability and protecting profitability in your practice and career. How can working with a DSO help you maintain patient volume?

Keep Patients Coming Back with Superior Service

The easiest way to maintain patient volume in a dental practice is to keep your established patients returning. Building a strong, lasting relationship with each patient and family that walks through your doors will give your practice a strong foundation. But there is a difference between keeping patients on the roster and getting them to show up for appointments!

First and foremost, your job as a healthcare provider is to give superior care. That means listening to and resolving your patients’ concerns with comfortable, effective treatments. Building that trust with patients takes time, but it starts from your first interaction. Demonstrating that you are committed to giving each patient your focused, undivided attention at their new patient appointment is essential. 

How will a superior DSO like Community Dental Partners step in to help the cause? Your patients will spend more time with their hygienist than with you. That’s why building a team with the same passion is essential to provide warm, welcoming care. CDP helps our doctors find the right team to support them and create a positive dental office environment. As hiring experts with the resources to attract the highest quality applicants, we can ensure your patients get the best experience every visit. 

Mother filling out patient paperwork with two daughters in the dentist office waiting room.

Set Your Practice Up to Succeed

You’re ready to build lasting relationships with your patients, but how do you grow your patient roster? Finding patients is the first challenge of any new practice. If you’re the new kid on the block, carving out your niche and getting people in the door can take a lot of work. Even established dentists need a strategy to attract new patients as their practice grows. A steady stream of new patients is essential to maintaining patient volume.

The right location makes all the difference when it comes to attracting patients. You’ll need somewhere not oversaturated with a dental office on every corner. Most people in dense areas will likely already have a dentist. Aiming outside metro and urban regions and considering suburban and rural locations can be a great strategy. Your office must be accessible to enough people seeking dental care, so it can’t be too remote. Fortunately, CDP has perfected the art of market research to find ideal locations for our practices. That’s one way we set you up to succeed from the beginning.

Though it’s not just about finding the perfect location, the overall feel inside your office matters a lot, too! When we build new offices or remodel established ones, CDP enlists the help of great interior designers to build an attractive, spa-like atmosphere for adults and a fun, engaging environment for kids. With positive experiences in a beautiful setting, your patients will look forward to their appointments and keep coming back.

Let Us Help You Maintain Patient Volume with Marketing and Outreach

Support staff providing great service which helps to maintain patient volume.

Before your patients can enjoy your sparkling chairside manner and beautiful office environment, they must know you’re there! Marketing and publicity can be a real challenge for dentists. There are specific laws in place that dictate what kind of marketing is legal for medical practices. In today’s social media world, knowing what’s effective and what’s not is tricky. One of the primary purposes of a DSO is to take care of the administrative and business aspects of your dental practice so you can focus on patient care and performing great treatments. After all, you didn’t go to school for marketing! That’s where CDP comes in. 

In partnering with an outstanding DSO like ours, you’ll have an army of marketing professionals supporting your business. We can initiate outreach and help you make a name in your community. We can organize advertising to get your name out there and help you find publicity opportunities like appearances on local news stations. Name recognition comes with a sense of authority, which increases patient trust. Great marketing will draw new patients to your practice and reinforce a great relationship with your established patients, helping you maintain patient volume even through tough times.

Help Patients Afford Your Care

Finances are one of the significant obstacles to dental care for many patients. Let’s face it: dentistry is costly. Helping patients afford your care can only benefit your practice by increasing case acceptance and keeping you as productive as possible. However, the administrative expertise required to maximize dental insurance benefits and navigate payment plans and third-party financing options can be overwhelming and frustrating. That’s why it’s so important to work with an admin support system in place!

Just like marketing and interior design, there are people out there who are experts at insurance and billing. By incorporating these highly skilled individuals into your practice, you’ll protect it against economic fluctuations because your patients know you’ll help them pay for the healthcare they need.

Deciding whether or not to go in network is another huge decision. Some patients will not see any medical professional out of network with their insurance, but contracting with certain carriers can become a burden. Being an out-of-network provider can still work, but your patients must shoulder a heavier burden of out-of-pocket expenses. Depending on your patient population, this may or may not affect patient volume for your practice.

Community Dental Partners accepts Medicaid to increase access to care for underserved populations. Many practices do not accept Medicaid, making them unaffordable to the patients who may need their care most. Working with Medicaid allows those underserved patients to access care with us when they otherwise might not be able to find high-quality, affordable dental care. It also benefits our practices by providing us with a steady source of patients who are eager to see us!

Our Skilled Receptionists Can Keep Your Schedule Full

Front desk receptionist checks in a family at the dentist office. Great customer service helps to maintain patient volume.

Never underestimate the value of an excellent front desk in maintaining patient volume. You depend on your concierge to remind patients they’re due for their cleanings, follow up with them about completing treatment plans, and keep your schedule full. Gaps in the schedule are your biggest enemy in maintaining production and protecting your pay. A great receptionist can make or break your day, depending on how skilled they are at filling cancellations and keeping your schedule flowing.

But your front office team must also maintain great interpersonal relationships with your patients. They’re your patients’ main point of contact with your practice, and a bad interaction with them can drive patients away. That’s why CDP invests carefully in training our administrative support staff and providing you with the best administrative team possible. That way, you can leave the schedule safely in our hands, and we’ll keep your schedule full so you can focus on doing the work you love.

Maintaining patient volume is key to running a successful dental practice and protecting your production. But you don’t have to go it alone! Schedule a call with a Hiring Manager to learn more about how CDP can keep your schedule full and help you build an extraordinary dental career!

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JD Stacey
JD Stacey Chief Growth Officer Community Dental Partners

Having graduated with a master's degree in Clinical Social work from the University of Georgia, Community Dental Partner's Chief Growth Officer, JD Stacey, spent years pursuing his first love: marriage and family therapy.

After working in hospital administration, where he developed an ongoing passion for organizational behavior, he later found himself in partnership with Emmet Scott, consulting and helping business owners and entrepreneurs rebuild after the 2007-2008 market crash.

When Emmet and Dr. Chad Evans, DDS, started discussing the possibilities for CDP, JD was keen to help them realize their vision. As one of CDP’s co-founders, he drew on his many years of experience as a counselor to help create an organizational company culture where everyone, from employees to patients, could thrive.

Today, JD is responsible for organizing and managing the company’s growth, from deciding where to establish CDP’s newest supported locations to bringing in new partners. He believes there’s no greater capital than investing in people, and some of his proudest moments center on his work to help CDP’s partners learn, grow, and achieve their goals in work and life.

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